Message from The Chair
David Mosher, Chair, ITAC Health Board
Information Technology Association of Canada
I want to take this opportunity to update you on the activities of your industry association. Things have become very busy for ITAC Health’s board members as well as our working groups. I believe that the industry has hit a tipping point and we’ll be seeing significant changes across the healthcare system in the coming year. Because of that, ITAC Health has become much more aggressive to ensure that the upcoming changes positively impact the delivery of healthcare and also benefit our membership.
Our overall strategy is to:
- improve the procurement processes that we all live with
- align standards so that it is easier for our members to do business in Canada
- ensure that our members’ voices are heard by government when major policy decisions are made
- educate our membership
- provide opportunities for collaboration.
In recent months, ITAC Health has made good progress in all these areas. We ran a procurement workshop in the spring which provided our membership with a chance to create a unified voice for change. It featured Ontario’s Auditor General as well as several other key figures from government. ITAC’s leadership met with eHealth Ontario’s CEO and executive team to address key concerns that many of our members raised. As Board Chair I was asked to provide input on the government’s strategic review of eHealth Ontario. ITAC Health also now has a quarterly meeting setup with the Canada Health Infoway Provincial/Territorial Health CIO Forum. This will give us an opportunity to work with all the key stakeholders on the big issues of the day. We are working with Canada Health Infoway on streamlining the many standards certification processes that are in place across the country that make it expensive for our members to do business. Finally, we have teamed up with COACH/CHIEF to develop best practice procurement guidelines for vendors and purchasers that will address many of the procurement concerns expressed by members.
We also held a Workshop on Big Data recently and will be providing you with the outcomes from that event in the coming weeks.
Finally, ITAC Health, with their partners COACH, CHIMA, Canada Health Infoway and CIHI are excited to begin work on a 2014 Health Informatics and Health Information Management Human Resources Report that builds on highly-utilized report of the same name released in 2009 . Information about the Survey will be sent to all ITAC Health Members in the few days. I encourage you to have your company participate.
I’d like to thank the ITAC Board and all the members of our various working committees for their tireless efforts on the eHealth agenda.
David Mosher, Chair
Director, RelayHealth, McKesson
As Product Manager, David is the key business owner and driver of RelayHealth in Canada. David is accountable for the ongoing development of the business plan and develops and drives the sales and marketing plans, profit and loss management, and strategic relationships. He also acts as a liaison between the field and the development organizations addressing business, marketing, and functional requirements for product improvements or new product features. David monitors progress of all sales, development and implementation/customer service metrics versus business plan targets and recommends adjustment in the plan as required.
RelayHealth is a solution that addresses the pressing need for an Electronic Health Record in Canada. This solution provides the ability to connect and share clinical information between health care providers and patients in a secure manner.
Prior to McKesson, David was HP Canada’s Healthcare Business Manager. He was responsible for the design and execution of business development programs focused on improving Canada’s healthcare system by applying HP’s broad solution portfolio.
In a previous position as HP’s Global Principal Consultant for one of the world’s largest global network equipment providers, David directed the sale and delivery of HP consulting services in North America, Asia Pacific and Europe. He managed major technology infrastructure and data centre projects that addressed and improved critical functions such as e-commerce, supply chain management, customer relationship management, and business and IT process transformation.
David has also held a number of additional important and diverse roles at HP Canada, including Senior Business Development Consultant, Financial Services for such clients as CIBC, Manulife and the Royal Bank, and HP Technical Consultant Manager for products and solutions, in which he supervised a team of consultants across Canada specializing in storage, personal computing and printing.
David earned a Master of Business Administration and a Bachelor of Mechanical Engineering and Management from McMaster University in Hamilton, Ont.
He has been a board member for ITAC Healthcare since 2006 and is currently the Vice-chair. David also a member of The Hospital for Sick Children’s Family Centred Care Advisory Council.
Mike Clarke, Vice-Chair
General Manager, GE Healthcare IT, Canada
Mike brings over 25 years experience to this role, during that time he gained valuable industry experience in ITC, Leasing, Banking and Healthcare working for companies such as; CSG, Cisco and HP. He has held senior Sales, Business Development, Operations and General Management positions leading teams in Canada, the US and Europe.
Mike joined GE in 2004 as VP, Business Development. His passion for the healthcare business took him to the Clinical Systems group in 2006 and then into his role on the Country Marketing team focused on Alternative Finance programs, Private Market and Public-Private-Partnership (P3) initiatives for GE Healthcare in Canada. In 2007 Mike moved into his current role as General Manager, GE Healthcare IT, Canada. Mike is responsible for IITS Enterprise Sales, Service, Applications and Professional Services in Canada.
Mike attended McMaster University and graduated with a Bachelor of Commerce Degree in 1982 with a minor in IT.
Aaron Berk, Director
Director, Advisory Services, KPMG
Aaron Berk is a Director with KPMG and leads KPMG’s Health IT practice. He is a clinician and experienced consultant and has 15 years of experience in a variety of roles within healthcare in both the United States and Canada.
Through his hospital roles, Aaron was recognized for strong physician-communication strategies, leadership and policy/strategy development. Further to his clinical and hospital experience, Aaron has experience in large healthcare transformation projects including health-system policy and strategy, system planning, change management, health-system information management and technology, clinical-system implementation and procurement. Aaron has led provincial projects related to wait-time management, peri-operative practice, critical care, and population health initiatives including Colon Cancer and Diabetes.
Aaron holds an appointment at the University of Toronto in the Institute of Health Policy, Management and Evaluation (iHPME) related to health policy and health informatics. He is an experienced board member actively serving on multiple boards including the Ontario Community Support Association (OCSA).
Ian Fish, Director
Accenture Health Practice, Accenture
A Senior Executive with over 20 years of public and private sector experience in health informatics, program management and IT. Demonstrated strengths in bridging the gap between business and technology and enabling improved program efficiency and effectiveness. Familiarity with addressing complex business issues across healthcare and a number of health-related industry verticals including life sciences, pharmacy and health insurance industries.
- Viewed as a strategic thinker who always relates change and technology to the needs of the clinicians, the users and the industry, with a proven track record for quality program delivery
- Deep experience in creating the conditions for implementing corporate and organization change
- A strong leader and communicator who understands how to inspire and focus a diverse team of people towards a common set of objectives through perseverance and strong governance, while encouraging innovation and creativity
- Proven strength in building and retaining strong delivery teams
- Known in the industry as a relationship builder who leverages his public and private sector credentials
Susanne Flett, Director, Co-Chair Advocacy Committee
President, Healthtech Consultants
As President and Founder of Healthtech Consultants, Susanne Flett has been a leader of healthcare and information technology services for over thirty years. She created Healthtech Consultants in 1983 out of a need to make a difference. Susanne assembled a dynamic group of consultants who deliver exceptional results, provide responsive client service, and offer innovative, practical solutions exclusively to the Canadian Healthcare sector. Under her leadership, Healthtech provides full project lifecycle services that promote the application of technology to improve healthcare delivery across Canada.
Susanne’s expertise has led to the successful completion of hundreds of planning, integration, implementation, and clinical adoption engagements each year. Her demonstrated experience ensures that complex multi-stakeholder projects consistently reach desired outcomes. She has keen insight into how to combine business and patient care needs to guarantee project success. With this combination of strong business acumen and passion for innovation, Susanne is also the President and Founder of Healthtech Innovations, a sister company that invests in early stage healthcare technology companies. Healthtech Innovations serves as an angel investor for companies that are introducing innovative approaches for the use of technology in healthcare.
Susanne holds a Bachelor’s degree in Psychology from McMaster University and a Masters in Business Administration from the University of Western Ontario. She serves on the Board of Directors for ITAC and ITAC Health, is Co-Chair for the Advocacy Committee for ITAC health, and serves on the Advisory Board for CanChild – a research and education centre focused on improving the lives of children and youth with disabilities and their families.
Gary Folker, Director, Co-Chair MPD Committee
Senior Vice President, Canada, Orion Health
Gary Folker is responsible for the strategic planning, ongoing development and growth of Orion Health in Canada. He draws from more than 30 years of experience pioneering healthcare technology in Canada and is ideally positioned to guide business development for the leading eHealth provider.
Prior to joining Orion Health in May 2011, Gary was Managing Director for Healthcare with xwave (a Bell Company). In that role, he built and managed partnerships and propelled development of integrated healthcare solutions such as xwaveEMR, a hosted Application Service Provider (ASP) electronic medical record for primary-care physicians.
Gary has exemplary credentials that include spearheading the implementation of Canada’s first fully-integrated electronic patient chart; introducing into the country high-volume scanning of patient records; and creating the largest healthcare document-capture facility in North America. Gary has held various senior-management and executive positions, including Chief Operating Officer of a major Canadian health-informatics firm. He has directed development of technology solutions and expanded services that resulted in the introduction of many leading medical technologies into the country.
He is a CPHIMS-CA certified professional and holds a Bachelor of Science in Mathematics from Acadia University.
John Hendriks, Director, Co-Chair MPD Committee
Executive Vice President, Sales and Marketing, Christie InnoMed
John Hendriks is Executive Vice President, Sales and Marketing with Christie InnoMed and is responsible for managing Christie InnoMed sales of radiology equipment, Pac’s and technology services across Canada. In addition John is responsible for the Christie Technology Division and manages ABS Systems and Consulting Inc. and StatDev Inc..
John has more than 25 years of experience as a senior health care executive in the public and private sectors. John’s background includes Sunnybrook Health Science Center, one of Canada’s leading teaching and research facilities, where he served as Senior Vice President and Chief Information Officer. John also served as the CIO for the Ministry of Health and Social Services for several Provinces, and has been a Partner in two national health care consulting firms.
John is a graduate of Dalhousie University (B. Commerce), has a Certificate in Health Administration from University of Saskatchewan and is a Certified member of the Canadian College of Health Care Executives.
John is active in Health Informatics in Canada and is a Past President of Canada’s Health Informatics Association (COACH).
Al Hildebrandt, Director
President, QHR Technologies Inc.
Sara Jost, RN, Director
Healthcare Solutions Manager, Blackberry
Peter Jones, Director
Industry Lead – Canadian Healthcare, Microsoft Canada Co.
Peter Jones joined Microsoft Canada in October 1999. He brings (25+) years’ experience in the information technology industry with an excellent track record in strategic alliances and experience in working with key solution integrators. He has a proven track record in sales and business management experience from his years at companies like – Compaq, Digital Equipment, Xerox, Computerland and Microsoft. For the past 6 years Peter has held the position of Industry Lead for Healthcare at Microsoft Canada. He is involved in different Health Informatics groups like COACH, CHIEF, ITAC health and various industry events.
Lisa Purdy, Director
Partner, National Health Industry Leader, Deloitte Inc.
Lisa Purdy, MHSc, Partner, Deloitte. For over fifteen years Lisa has worked with individual providers, regional systems, provincial health organizations/agencies and the Health Ministries in addressing their governance, operations, and technology solution requirements. Through her work she regularly facilitates the convergence of the vendor and provider communities to ensure innovative, sustainable solutions are advanced in the health industry.
Lisa started her career in the private sector with a focus on research and market analysis and transitioned to the health sector through a graduate degree in health administration from the University of Toronto. Lisa has spent the past 15 years focused on the health industry with her roles in government, hospital, and provincial agencies providing a foundation for a career in health services consulting. For the past 5 years, Lisa has been a partner at Deloitte and is the leader of the National Health Services Practice. Through her leadership role at Deloitte, Lisa has developed relationships and regularly advises leaders from the vendor, provider, and government communities.
Lisa contributes her leadership to various advisory boards, including Ivey Centre for Health Innovation and Leadership, Toronto Board of Trade Liveability Committee, and the Conference Board of Canada’s Centre for Advancement of Health Innovation.
Master of Health Science in Health Administration, University of Toronto, 1993-1995
Honours Bachelor of Business Administration, Wilfred Laurier University, 1986-1990
Jim Shave, Director
President, Cerner Canada
ROBERT JAMES SHAVE, President, Cerner Canada, Senior Vice President, Cerner Corporation oversees all aspects of Cerner Canada’s business including system sales, client support, solution delivery, consulting, and business partnerships as well as innovation and supplier relationships.
Shave joined Cerner Corporation in September 1996 as regional marketing manager and later served as vice president.
During his tenure, Cerner has grown its presence in Canada to where today Cerner enjoys active and productive client relationships in nine of Canada’s ten provinces. Well over 200 health care facilities in Canada rely upon Cerner’s technologies to support their delivery of safer and better coordinated healthcare services to Canadians.
Dave Thomas, Director
Vice-President, TELUS Health
David Thomas is a Vice President at TELUS Health, with national responsibilities for the development and implementation of large complex health deals and platforms for enterprise customers. His team has been instrumental in the success of TELUS Health on many of their current large complex deals, taking these opportunities from concept through sales, implementation, to operations. Over the last few years he has been almost entirely focused on securing and expanding the footprint of health activity in Ontario and British Columbia in the areas of drug information systems, chronic disease management, and telehealth. His team’s most recent success is the large Connecting GTA initiative, which will be in production by mid 2014.
David has been with TELUS, via several acquisitions, since 2004, working for several years internationally in Asia Pacific, and then subsequently on large projects in Ottawa, Toronto, Newfoundland and BC. He has twenty five years of experience in the Health Care industry spanning both the public and the private sectors, and across the diversity of acute care, ambulatory care and homecare services. David has extensive experience as a healthcare consultant and as an executive in operations, business development, and in managing large, complex, political projects.
He has to his academic credit a Master of Health Sciences in Health Administration from the Faculty of Medicine at the University of Toronto and a Bachelor of Science from McGill University. He has also completed a Certification Course from Harvard Law School in an Executive Program in Negotiation, and rounded out his business background with a number of post graduate economics courses.
David remains an active volunteer in the health (Kids Health Link Foundation), education (Trinity College School) and the sports sector (Ontario Floorball).
Lou Vespini, Director, ITAC Ontario Liaison
Account Executive, Ontario Public Sector and Healthcare
Mr. Vesprini is Account Executive, Ontario Public Sector and Healthcare, for HP Canada. In this role he is responsible for HP’s business relationships with public sector organizations in Ontario and is accountable for the financial performance, contractual relationships, and service excellence for all HP’s business lines operating in Ontario Public Sector accounts.
Louis has over thirty years of business and information technology experience in various technical, management and customer facing roles. He has an excellent track record of driving business transformation and project success.
His experience includes such roles as:
- An independent business consultant providing consulting services to EDS in the area of Customer Service and Delivery Management
- CIO of a multi-billion dollar corporation managing a $300 Million services agreement and working with senior business executives, user management and a major service provider to align systems services and a systems strategy in support of business objectives
- A senior technology manager with overall responsibility for the technical infrastructure of a complex computing environment (desktop, midrange and mainframe) including network management, security, operations, help desk, operating software, technical architecture planning and implementation, and hardware, software and vendor management.
Louis has earned an Honours Bachelor of Science degree in Applied Mathematics and Computer Science from McMaster University.
Michael Whitt, Director, Co-Chair Regulatory Affairs Committee
Partner, Bennett Jones LLP
Michael Whitt is the co-leader of the Bennett Jones’ Information Technology Practice Group. A Patent Agent and a Trademark Agent in addition to being a lawyer, Michael advises technology-based businesses on commercialization and compliance matters, and on the structure, negotiation and documentation of novel business models, strategies and transactions, particularly regarding intellectual property and information and other technologies. Michael has been involved with computer and information technologies for over three decades and advises small, medium and large clients with technology or intellectual property assets and operations.
Michael assists clients with the protection of personal information and privacy law compliance, policy review and advice, contract terms in IT and other information-handling and information-flow transactions and operations, breach mitigation and notification, and response to regulatory inquiries and demands in private sector and health information matters both provincially and federally.
Mr. Whitt is a member of the board of ITAC Health, and of the Audit Committee of Coach – Canada’s Health Informatics Association. He has served on the COACH Board, and is a member of the Boards of Calgary Technologies Inc. and Innovate Calgary, where he is currently the Chair. Mr. Whitt has been the President of his community association, and a member of a number of advisory and similar boards and committees in the community and the law firms where he has worked.
Michael Green,Past Chair
President & CEO, North America Region
AGFA Healthcare Inc.
Michael Green is the President and CEO for Agfa HealthCare Canada based in Toronto, Ontario. In this role, Michael oversees Agfa HealthCare’s Canadian sales and services operations and the Research & Development facility in Waterloo.
Michael joined Agfa in 1985 from a position as head of the UK Laboratory Diagnostics Division at Boehringher Mannheim Corporation in London, England. During his time with Agfa, Michael became head of the UK Medical Imaging business and established Agfa as a leading player in the emerging PACS market.
In 2001, Michael moved to Canada he became head of Agfa’s Americas Informatics division and head of Global Marketing for Agfa HealthCare.
Early in his working career and prior to joining Agfa, Michael started work in the field of clinical biochemistry and then gained a broad commercial experience in sales and marketing, in the pharmaceutical, in-vitro diagnostics and medical device fields, gaining international market experience in the United Kingdom, Europe, the Middle East, Canada and the United States.
Michael has successfully led Agfa HealthCare Canada through a transition process to its current industry leading market position in the healthcare IT industry. In addition to his many achievements with Agfa, he has played an instrumental role in securing a number of major regional and provincial healthcare IT contracts.