ITAC Online - The ICT Adoption Issue - December 2010

IN THIS ISSUE

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Go tell it on the mountain…

The investment gap between Canada and the United States – in dollars invested in ICT per worker – has grown yet again.

While the US out-invested us by 37.2 percent in 2008, that figure grew to 40.5 percent in 2009, according to a new study by the Centre for the Study of Living Standards (CSLS).

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Call Waiting

Ngee Cau, CEO, MarkeTel

Ngee Cau, CEO, MarkeTel

On the surface, LawnSavers Plant Health Care Inc. and the Saskatchewan Division of the Canadian Mental Health Association may not appear to have much in common. But a closer look at their internal operations tells a different story... Both organizations rely on cold-calling thousands of people each year to develop their business, and what's more, both organizations have implemented a sophisticated ICT solution to help make this process more efficient.

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The Mill to Succeed

Chaleur Sawmills, Belledune, New Brunswick

Chaleur Sawmills, Belledune, New Brunswick

Chaleur Sawmills in Belledune, New Brunswick, is one of Canada's largest sawmills, employing 175 workers and producing over 150-million board feet of lumber annually.

The key to the company's success is efficiency. And in the world of cutting and refining wood, efficiency is all about reducing your downtime to a minimum. The mill runs seven days per week, on two twelve-hour shifts from 7:00 a.m. to 7:00 p.m.. Only one week per month does the mill not run a night shift, from 10:00 p.m. to 6:00 a.m. – they reserve that time for regular maintenance work.

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