ITAC Online - Focus on the Software Supply Chain - May 2011

IN THIS ISSUE

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Driving a new purchasing vehicle forward

As the national industry association for information and communications technology, ITAC represents an extremely broad and diverse range of sectors, from telecommunications and internet services, to ICT consulting services, hardware, microelectronics, digital media/content, and of course, software.

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Putting the tools in the right hands

Jean Pierre (JP) Filion, Vice-President of Sales, Alphinat

Jean Pierre (JP) Filion, Vice-President of Sales, Alphinat

From governmental sites to corporate contests, online banking and beyond, online forms have become nearly as ubiquitous as the internet itself. And for one Montreal-based software publisher, it is precisely this type of online and mobile user experience, and interaction between an organization and its stakeholders, which they are attempting to revolutionize.

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The rewards of a reseller

Patricia Bengualid, National Sales Manager, Enterprise, SHI Canada

Patricia Bengualid, National Sales Manager, Enterprise, SHI Canada

While people may tend to think “cutting out the middle-person” is a step toward a more efficient way of doing things, it’s companies like SHI that make us think twice.

Founded in 1989 as a simple software reseller, “delivering boxes,” SHI has evolved into one of the world’s top value-added software resellers. The company boasts more than 1,500 employees worldwide, annual revenues of about $4 billion, and an industry-leading annual customer retention rate of 99 percent. With numbers like these, it’s clear the company does more than “deliver boxes.”

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Customer care, from start to finish

Michael Charter, Vice-President of Software, Compugen

Michael Charter, Vice-President of Software, Compugen

It’s often the case that a sale is over as soon as the financial transaction between buyer and seller is complete. But in the case of software resellers and systems integrators like Compugen Inc., that’s actually when the sale begins.

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