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Shared Services Canada launches Email Transformation Initiative

Posted June 14, 2012

Shared Services Canada (SSC) held an Industry Engagement Day on June 12th to present its plan for consolidating Government email systems.  SSC President, Liseanne Forand, said the day represents a "major milestone" for SSC to be "out of the gate" with its first initiative.  The session was attended by a number of interested suppliers and associations, including ITAC and a number of its members..

There are approximately 100 different email system configurations across the Government of Canada.  The project is intended to consolidate and modernize email systems for SSC's 43 Departments to reduce costs, increase security, and enhance program delivery to Canadian citizens and businesses.  SSC will offer the new service to other Government Departments, as well.

As advocated by ITAC, the process will involve significant engagement with industry and associations.  The "Collaborative Procurement Solution (CPS)" will seek feedback from interested suppliers through one-on-one meetings and the release of a comprehensive RFI.  Through a qualification process, specific suppliers will participate in the finalization of the requirements and may then respond to the RFP.  SSC officials emphasized that listening to industry input is a key element of the project.

As part of this process, SSC will seek thoughts and ideas on this process and on options for the procurement model, ranging from a Crown-owned managed service to a fully outsourced solution.  Further details on the requirements being considered will be provided for comment in the RFI.

SSC is following an aggressive agenda for the project, with tentative plans to complete the RFI process by the end of July.  The goal is to award a contract by March 2013, with implementation of a new consolidated system by March 2015.  For more information, contact Cindy Baker - cbaker@itac.ca.