Growing in Both the Americas and APAC
FARMINGTON HILLS, Michigan : Oct. 27, 2015
Minacs, a global business solutions company, is ranked a “Breakthrough Top 10 Outsourcing Service Provider” two quarters consecutively for the Americas and Asia Pacific by ISG, a leading industry analyst. Quarterly rankings are based on annual contract value won, according to the ISG Global Outsourcing Index 2015.
Of Minacs’ 35 locations, 21 are in the Americas (10 Canada, eight US, and three in Central America), four in Europe, and 10 in the APAC. Minacs became the first North American-based BPO firm to launch a Social Media Command Center in 2013. Its second opened in Mumbai, India this year.
Minacs is one of the few companies in North America to attain the most prestigious COPC 5.1 standard for Technical Support. Its Bangalore office is also at COPC 5.1. The company’s APAC business is growing with e-commerce as an exciting new vertical, alongside continued growth in high tech and telecom. Minacs intends to hire 2,000 employees worldwide in the next six months.
Minacs CEO Anil Bhalla said on the ISG announcement, “We’re delighted ISG has again recognized us in their Global Outsourcing Index. Our strategy focuses on adding analytics, algorithmic automation, and omni channel technologies to support real world CXM (Customer Experience Management) needs. Today’s digital consumer holds enhanced expectations of real-time and accurate gratification that are both challenges and opportunities for our clients. We aim to be thought leaders in this space, helping them bridge this gap globally in marketing optimization, telematics, and the Internet of Things (IoT) for superior CXM.”
Paul Reynolds, chief research officer of ISG, said, “For more than a decade, the ISG Outsourcing Index has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence, and service provider performance.” He added, “Minacs continues to establish itself as a leading and growing player in the global market for business solution services, based on its volume of business in relation to other industry providers.”
Minacs is a leading outsourcing business solutions partner to global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare, and public sectors. 21,000 Minacs experts across 35 centers worldwide deliver customer experience, marketing, and back office solutions to power superior business results for clients.
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