Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 3124 INFORMATION TECHNOLOGY ASSOCIATION OF CANADA ASSOCIATION CANADIENNE DE LA TECHNOLOGIE DE L’INFORMATION ITAC on Digital Government | Appendix | Page 7 THE VOICE OF THE INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECTOR IN CANADA | www.itac.ca 3. Government is easy to work in. Policies, workplace tools, culture and leadership support a climate where the (increasingly) knowledge worker- based workplace can be empowered to: • make decisions, • work across boundaries (subject to privacy/security) • access the necessary information/ experts to achieve their mandates 4. Government is easy to work with. Better information, better technologies and a more knowledgeable and capable workforce help citizens, businesses and other levels of government to: • access services and information more effectively • collaborate and integrate their capabilities/services to enhance government’s effectiveness and efficiency in meeting the needs of Canadians Result Outcomes/Benefits Public servants are better supported in performing their roles and developing their skills in a changing workplace; and have a better understanding of the broader mission(s) of government. • Improves the service experience for recipients (citizens, businesses or other Public Servants) • Increases workplace satisfaction and creates a digital-by-design culture • Enables increased telecommuting, decreasing the government’s carbon footprint • Enables government to further streamline technologies and information—leading to higher productivity Services are aligned at all levels of government— allowing citizens and businesses easier navigation across programs and/ or departments (whether federal, provincial or municipal). Government engages in a dialogue with citizen and business stakeholders to better understand current and evolving issues—and begins engagement sooner with industry, allowing new ideas to take shape based on vast expertise of those outside government. • Fosters greater trust and efficiency between government, citizens and businesses • Improves service experience for citizens and businesses by reducing self-navigation errors and frustration • Supports Canadian businesses by ensuring government better understands the effects of new programs, regulations and technologies • Before moving forward with projects, government can better understand where it fits within new services or solutions being envisioned; as well as where businesses can provide services and capability